FAQ
Answers to most common questions
Should i register to buy at Software Planet?Registration is not mandatory to purchase a product. We only require name and an e-mail to deliver your key. However
If you’ve successfully payed your order, the system will automatically send your product key to the email that you previously provided, including respective download link.
Do you offer discounts?you get 30% off for your total order.
Do licenses have an expiration date?No, the licenses we sell don’t have an expiration date once activated.
Which are the payment methods?At the moment we are accepting payments via Paypal . You can also pay with your credit card without the need to register an account.
Do you accept refunds?Due to the nature of the item (digital license) we cannot offer refunds after the order was delivered. We assure that we sell a genuine product so a guarantee is provided. If the key is verified and isn’t valid we will proceed to provide another one.
Why I can’t pay with my credit card, it says my card is rejected?A failed payment by credit card is usually caused by your credit card issuer. As it is an international payment, sometimes credit card issuer will block the paying request for security reason if you hardly do international pays. Of course, that can also be caused by incorrect filled information. By solving this problem, you may need to double check the information you fill while you pay and try several times, if it still doesnt work, it can be solved by calling your credit card company.